Privacy Policy

Updated November 2023

Welcome to www.UglyDucklingPropertyTransformation.com (the “Site”).

Wherever this Privacy Policy refers to “you”, “your”, “user”, or “visitor”, it means “you”, while “we” or “our” refers to Ugly Duckling Property Transformation.

Your Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

General Data Protection Regulation (GDPR)

The General Data Protection Regulation (known as GDPR) is a really positive step towards you having more control over how your data is used and how you’re contacted. Ugly Duckling Property Transformation appreciates that when you share your data with us, you trust us to look after it. We believe you should always know what data we collect from you and how we use it. Keeping your personal information safe and secure is our top priority.

When visiting UglyDucklingPropertyTransformation.com, information about your computer or device used to access the Site, including where available your IP address, operating system and browser type, will be logged along with the dates and times of access. This information is solely used for analysing trends, administering the Site, tracking anonymous visitor movement, and gathering broad demographic information for internal use. Most importantly, any recorded IP addresses are not linked to personally identifiable information.

Collection of Personal Information

While using UglyDucklingPropertyTransformation.com we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your full name, email address, and phone number (“Personal Information”).

Your personal information is an important part of our service. For instance, it lets us provide useful information to you and we can notify you about any improvements or changes to our products and services. Your details also help us detect and prevent fraud as well as facilitating other security measures.

Personal Information will be collected only for the purpose of fulfilling your specific request for information or for products or services requested at the time the information is collected unless you specifically consent, at the time, to another use of your personal information.

Upon submitting a message through our contact form, requesting a quotation or a brochure, opting into our email list, or requesting further information through our website, the IP address used to submit your personal information will also be logged and recorded for security purposes. We store personally identifiable information on secure servers with access limited to authorised personnel only. Personally identifiable information may include, but is not limited to, your full name, email address, home address, and phone number.

Your personal information is collected only for legitimate purposes, limited to what is necessary in relation to those purposes, and not further processed in a way that is incompatible with those purposes. We also retain personal data for the least amount of time necessary to fulfill our legal and regulatory obligations and for our business purposes. You may request a copy of the information that we have about you at any time by contacting us. We may request proof of identity before we will release any information to you.

By providing us with personally identifiable information, including but not limited to, your full name, email address, home address, and phone number, we reserve the right to contact you via phone, email, and post with any of our resources that you have requested; including promotional material and other information related to our products and services.

By confirming your choice to opt-in to our email list, you consent to Ugly Duckling Property Transformation using your contact details to keep you informed by email about our products, services and content. You may withdraw your consent at any time.

If you do not wish for us to contact you or use your personal information in this way, please email us at jilly@uglyducklingpropertytransformation.com to let us know.

Please note that we will never sell, trade, or rent your personally identifiable information or share it with third parties, with exception to subcontractors, partners or service providers for the purpose of responding to users’ requests and providing you with information, products, and services that you may have requested. You have the right to request us not to send such information or to pass information to third parties for such purposes. You can exercise that right by contacting jilly@uglyducklingpropertytransformation.com to let us know.

However your personal information may be subject to disclosure at the request of the police, law enforcement, and related authorities assisting in fraud protection or investigation. We will only pass on your personal information if legally required to do so.

Privacy Notice For Clients

We take the security and privacy of your data seriously. We collect and processes personal information, or personal data, relating to clients as part of our business and to manage the service we provide to you.

As an existing client your personal information is an important part of our service for the purpose of fulfilling your specific requests, processing transactions, fulfilling requests for information, informing you about any improvements or changes to our products and services, and allowing us to provide information to you after the completion of the works regarding items specific to our working agreement or employment contract and other articles relating to your project.

Cookies

This website uses cookies. Cookies are small text files that are placed on your computer’s hard drive to help the Site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications such as Google Analytics. Cookies also allow integrations with third party providers and solutions like Facebook, Twitter, and other plugin developers.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. This information is purely used to analyse trends, administer the Site, track users movement and gather broad demographic information for internal use. Most importantly, any recorded data are not linked to personally identifiable information.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

As a rule, cookies will make your browsing experience better. By using this website you agree that we can place these types of cookies on your device. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

Links to third party Websites

We have included links on this site for your use and reference. We are not responsible for the privacy policies on these websites. You should be aware that the privacy policies of these sites may differ from our own.

Changes to this Privacy Statement

The contents of this statement may be altered at any time at our discretion. We will let our visitors and customers know about changes to our privacy policy by posting such changes on the Site.

If you have any questions regarding the privacy policy of Ugly Duckling Property Transformation’s website then you may contact us at jilly@uglyducklingpropertytransformation.com.